How it works

The whole loop, in plain English.

Two sides. One marketplace. We post, match, contract, pay, review. Here's every step — what happens, who sees what, when.

The spine

From open chair to paid OD.

01
Practice

Post

Practice creates a shift draft. Date, hours, rate, services, EHR, notes.

02
System

Broadcast

We match the shift to OD watch zones. Email + SMS per their preference, in seconds.

03
OD

Apply

ODs read the shift detail, tap apply. Optional message + availability note.

04
Practice

Book

Practice picks. Confirms cost. Contract auto-signed via click-through.

05
OD

Work

The OD works the shift. The practice confirms they showed up — that's what captures our fee.

06
System

Pay + review

Practice pays the OD directly — full rate, no middleman. Both sides prompted to review (blind, 7-day).

The acquisition lever

Watch zones, in detail.

OD configures
  • GeometryPolygon, or circle around home / work.
  • Days of weekTue / Thu / Sat only, whatever.
  • Rate floorMin $/hr.
  • Shift typesFill-in · half-day · weekend.
  • ChannelsEmail, SMS — per zone.
  • PauseMute zones without deleting them.
Practice sees
  • Reach estimate"[xx] ODs watching this area" at post time.
  • Broadcast confirm"Alerts sent to [n] ODs" after publishing.
  • Applicant streamApps flow into the shift admin pipeline live.
  • Bump toolAuto-widen radius if no apps in 4 hours.
  • Direct inviteSkip the queue — invite favorites direct.
Side paths

When things don't go to plan.

The happy path covers ~85% of bookings. Here's what happens for the other 15%.

01

Direct invite

Practice has a favorite OD. Application created with status=offered. OD accepts → instant booking, no queue.

02

Cancellation

No platform fee. The cancellation goes on the cancelling side's reliability record — the closer to the shift, the more serious. Shift can be re-posted with urgent flag.

03

No-show

Practice reports it — the match fee is never captured, so the practice pays nothing. The no-show goes on the OD's record. Backup ODs surfaced.

Glossary

Plain-English definitions.

Watch zoneA geographic + filter rule an OD sets. Matching shifts ping them.
ShiftA posted slot: date, hours, rate, services.
ApplicationAn OD's intent on a shift. Source can be apply, invite, or watch-alert.
BookingConfirmed match. Triggers contract + payment auth.
CloseoutAttendance confirm + fee capture + review prompts.
Blind reviewBoth sides write. Neither reads until both submit (or 7 days pass).

One marketplace. Two doors.

Two-minute sign up. ODs always free. Practices pay only when they book.